Friends and Family Test

Friends and Family Test

From April 1 2013, Weston Area Health NHS Trust joined Trusts across the country in adopting the new Friends and Family test for patient feedback. The test is an easy to understand question that will be asked of patients about the care they have received.
The Department of Health has introduced the Family and Friends test to enable us to obtain regular and timely feedback from patients about their care and treatment and will give valuable information on how wards or departments are performing.

 

What will happen when I visit?

When you visit us as an inpatient or in the Emergency Department you will be given the opportunity to state whether you would recommend the ward or department to family or friends if they needed similar care or treatment.
You will be asked to answer the following question:

" How likely are you to recommend our ward/department to friends and family if they needed similar care or treatment?"

You will be invited to respond to the question by choosing one of six answers, ranging from "extremely likely" to "extremely unlikely".

Any feedback that you provide will not be traced back to you.

 

Why is the Friends and Family Test important?

The NHS and Weston Area Health NHS Trust want to make sure that patients have the best possible experience of care and that you can easily let us know your views on the quality of care provided.

 

How will the results be used?

The results are gathered and analysed each month to see where we can make improvements to benefit patient experience.

Your feedback will also be used to create an overall score that will be made publicly available.

The results will be published on the GOV.uk and the NHS Choices website.

Weston Area Health NHS Trust will also publish its results in the annual report and quality account.

 

Complaints, Suggestions and Compliments

It is important to note that the test does not replace existing compliments or complaints procedure, or other forms of feedback used. You can see more about our compliments and complaints procedure here or see the Patient Advice and Liasion Service (PALS) section of the website for further advice.

 

Further information

For more information on the Friends and Family test you can visit http://www.nhs.uk/nhsengland/aboutnhsservices/pages/nhs-friends-and-family-test.aspx