In response to the rise in coronavirus cases in our area and to maintain the safety of patients and staff, we are restricting visiting to our hospitals from 0.01am on Thursday 5 November 2020.
Exceptions can be made under compassionate grounds or if the patient has specific needs that require the support of a carer.
This change affects visiting across our hospitals, please see below for further details depending on the area or service.
Visiting will be suspended for adult inpatients from 0.01am on Thursday 5 November 2020.
Exceptions can be made under compassionate grounds or if the patient has specific needs that require the support of a carer, including vulnerable patients with dementia or learning disabilities, patients with a key carer, and patients receiving end-of-life care:
We know it is important for our patients to keep in contact with family and friends. We will support them where possible to make use of any telephone or video calls.
Thank you for helping us keep our patients, staff and community safe.
UPDATED 11.1.21 If you are having your baby at St Michael's Hospital or Ashcombe Birth Centre, please view the current guidance for maternity services.
Those coming to our emergency departments at the Bristol Royal Infirmary and Weston General Hospital are asked to attend alone, with a very small number of exceptions at the discretion of the nurse in charge or a consultant. People who are there to support a patient are not counted as a visitor, such as those accompanying:
Where a visitor has been permitted, it will be limited to one person to accompany the patient, and they must have no COVID-19 symptoms. If you are in any doubt or need to make additional arrangements to support your particular needs please speak to a member of staff.
Those coming into our children's emergency department can be accompanied by a maximum of one family member, friend or carer. Those accompanying a child into the department must have no COVID-19 symptoms. Please speak to the nurse in charge if you have any questions about wearing face coverings or if your child has specific needs that need to be taken into consideration, such as a child who has a disability and needs the support of a carer.
What to do if you have a hospital appointment at any of our hospitals:
Please continue to attend your hospital appointments unless you are advised otherwise. You don't need to call to check that a booked appointment is going ahead. We will be in touch if anything changes with your care.
However, please be aware of the following information ahead of your appointment:
Please view the BNSSG website for advice and support if you are waiting for a routine (planned) operation or procedure.
We know it is important for our patients to keep in contact with family and friends and we will support them where possible to make use of any telephone or video calls so they can keep in contact with their loved ones.
But it is also important that we look at other ways we can help people keep in touch and this new Message to My Loved One service gives people a chance to try something a bit different to the normal routine methods of communication at a distance.
The new Message to My Loved One service is being run by UHBW's patient experience team with the support of Trust Voluntary Services and allows people to send in messages via email or a dedicated phone line, which will then be printed and delivered to patients.
Messages received by 11am each day, Monday to Friday, will be delivered that day to inpatients in our hospitals.
The Trust is also offering the chance for people to drop off small gifts, letters or essential personal items from 10.30am to 12.30pm, Monday to Friday, which members of the team can pass on. We aim to deliver the items to the wards as soon as possible from them being delivered, but it may be not be the same day.
If you would like to send a message to a loved one in hospital please email messagetomylovedone@uhbw.nhs.uk or call 0117 342 1561 for Bristol hospital sites or 01934 881394 for Weston General Hospital.
If you would like to drop off a small gift, letter or essential personal items for a loved one in hospitals, please follow the following guidance:
Items can be dropped off from 10.30am to 12.30pm Monday to Friday at the Patient Possessions Drop-Off point in the main entrance of the Bristol Royal Infirmary, and to the main reception desks at Weston General Hospital and South Bristol Community Hospital.
The Sirona care & health website has details of services for people with diabetes, including how to contact the diabetes community services for advice and guidance. The site also contains resources with advice and guidance for dealing with diabetes during the coronavirus outbreak.
Diabetes UK are also urging parents not to let coronavirus fears stop them from seeking medical help if they're worried their child is showing the signs and symptoms of type 1 diabetes. Read their news story to find out more.
We want to hear your experiences of our services during COVID-19. We hope your experience has continued to be a positive one, but if you have ideas about how we could do things better, please let us know by completing this short survey: https://www.surveymonkey.co.uk/r/VWQW25M
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