Our Services

 

 

Borrowing

 

The library has over 4,000 printed items cover a variety of specialisms, such as general medicine, nursing, orthopaedics.  Registered library users may borrow a maximum of 8 items. The loan period is either 28 or 14 days.

Reference books and journal issues may not usually be borrowed

The library has a self-issue machine and users are able to take books out using their card. If users do not have their card they can either give the book/s to staff to be issued or if this is during out of hours a paper form must be completed for each item borrowed.

 

Renewals

You may renew books up to three times via SWIMS online or by phone email or in person. Items reserved by another reader cannot be renewed.

 

Returns

Please either return your books via the self-issue machine or hand returned items to a member of library staff. The library has a “returned books box” which is situated in the Academy foyer.

Items may be returned through internal or external mail, but borrowers are held responsible for items on loan to them until the loan has been discharged by library staff.

 

Overdue Items

Users are required to pay a fine of 20p per item for each day after the due date that items remain overdue. Reminders of overdue items will be sent to borrowers. After three reminders, the borrower will be invoiced for the full replacement cost of the item plus a £20 administration charge and any outstanding fines.

 

Document Delivery

If the book or journal article you need is not held by the Healthcare library, staff may be able to obtain it for you from another library. This service is available at all Weston Area Health Trust, North Somerset Community Partnership and North Somerset Public Health staff.

 

 

How do I make a request?

Please fill in the details  Inter Library Loan Request Form  for each book or journal article, then send the form to the library. Please ensure that you sign the copyright declaration on the form; this is a legal requirement and must be signed by the person making the request. Your request may be returned to you if it is incomplete or the copyright declaration is not signed. Forms are also available in the library.

 

How much will it cost?

Most requests made for work related purposes by NHS staff working in NHS South area are sponsored by library services funding by Health Education South. 

 

Students are advised to make requests for books or articles via their university.

 

How long will it take?

Please allow eight working days for your request to be fulfilled. We rely on other libraries to supply your requests and are unable to guarantee delivery by a certain date. Most items arrive within a few days of ordering. If you need your requests by a certain date, please tell us this when you make the request. We will do our best to ensure that your requests arrive by the required date but this cannot be guaranteed.

 

If you need an item urgently for patient care, the library will endeavour to supply the item within 24 hours.

 

If we are unable to obtain the item you need, we will inform you as soon as possible.

 

How long can I keep the item?

Photocopies of journal articles are yours to keep.

 

Books borrowed from other libraries are loaned to you under the lending library’s loans policy. The length of the loan and the number of permitted renewals will vary. The British Library has particularly strict lending criteria. Any charges the lending libraries make to us for late or non-return of an item will be passed on to the borrower.

 

Photocopying

Photocopying is available the cost is 5p for black and white printing and 10p for colour.

 

Computing Facilities

The library has 19 computers all of which can be accessed with a staff logon. Most other library members may access PCs during staffed hours.

All library computers have access to the internet, email, and Microsoft Office. Two machines also have scanners available.

Library computing facilities can also be used by Trust staff to undertake e-learning modules for statutory and mandatory training. At present there is no booking system for pcs in the libraries. We can provide headphones for use in the libraries available from library office.

 

Printing

Printing is available from all of the computers. The cost is 5p for A4 black and white printing and 10p for colour.

 

Library Space

There are 22 work spaces available in the library for staff to use.