Help for Carers

Someone who cares for or takes responsibility for another person who needs help because of a disability, illness or the effects of old age.

This can range from help for a few hours a week to round the clock caring. This section has been produced in association with North Somerset Crossroads & Weston Hospital to guide carers through some of the practical and emotional matters that they need to consider if someone they care for is admitted to hospital.


Healthwatch North Somerset

Healthwatch North Somerset  is an independent consumer champion for health and social care in North Somerset

The 2012 Health and Social Care Act stated that the NHS needed to be far more ‘patient-centred’. This means that health & social care providers have to consult with, and be influenced by, their local community in order to develop and improve the services they provide.

Healthwatch North Somerset is your local independent voice for health  and social care services. Healthwatch North Somerset is independent, transparent and accountable.

They work with local people to improve services for people who live, or access services in North Somerset. They gather local views and experiences, analyse and act on them to make local services better, now and in the future.

Click HERE to find out more. 


Hospice care

Weston Hospicecare is a locally based independent charitable hospice and each year provides care for over 650 local people living with cancer and other life-threatening conditions and for their carers and families.

Weston Hospicecare is not an NHS hospital or an exclusive, private facility. They care for rich or poor, young or old, regardless of faith and belief, providing a high standard of skilled medical and nursing care. As well as nursing care both in the home and at the Hospice, Weston Hospicecare also provides bereavement counselling, physiotherapy, complementary therapies and spiritual care.

The cost of providing these services is in excess of a 1.5 million pounds per year. They receive government funding through the local Primary Care Trust which equates to a fifth of their income, and depend on the local community for the remainder.

Their Palliative Care Consultants work at the hospital and the hospice. This ensures that the palliative care services are closely linked and work in harmony.


Care Connect: Operated by North Somerset District Council

Tel: 01275 888801 & 01934 888801

Gives carers help and guidance to find the services they need.


North Somerset Carelink

Carelink is an easy to use monitored alarm system that can give help at the touch of a button, 24 hours a day, every day.

Click to learn more or phone 01934/01275 888801.

North Somerset carelink. Help at the touch of a button
Telecare . Help to minimise risks at home


Carers Assessment

If you look after a relative or friend who need support because of age, physical or learning disability or illness, including mental illness and caring has a major impact in your life then a carer's assessment could help you. Your local council Social Services Department may be able to help to make things easier for you. They can provide services to the person you care for. They can also provide services for you. Carers are now entitled to their own assessment under the Carers (Equal Opportunity) Act 2004.

If you wish to know more



Carers Trust Phoenix Ltd (formerly Crossroads Care North Somerset).

Carers Telephone Support Phone Number : 01934 411840 (Option 3).

'About the Care Scheme’ Phone Number:  01934 411840 (Option 1).

Website address:


Department of Health's Carer's Website

UK Online - Leaflet for Carers


Carers Trust Phoenix (formerly Crossroads Care North Somerset)

Carers Trust Phoenix is Britain's leading provider of support for carers and the people they care for.


Carers Trust Phoenix Ltd.

Badger House

Oldmixon Crescent


BS24 9AY


Telephone number : 01934 411840

Email address:





CERS - Carers' Emergency Response Scheme

The Carers Emergency Response Scheme has been launched to give carers the reassurance that if an emergency occurs, the person they care for will be looked after. The emergency response centre is operated by Carelink.


Carers Direct

Free, confidential information and advice to help you as a carer.

Helpline: 0808 802 0202

Lines are open 8am to 9pm Monday to Friday

11am to 4pm at weekends. Calls are free from UK landlines.




Carers UK

The voice of carers and is the only carer-led organisation working for all carers.


Marie Curie Helpers Service

Your local Marie Curer Helper is able to spend up to three hours a week with terminally ill people and their carers. This is a free service.

If you live in Somerset and North Somerset, you can get support from a Marie Curie Helper by contacting the local Volunteer Manager on 0845 303 2777. You can also email

A healthcare or social care professional, for example your District Nurse or GP, can also refer you to this service.


ICU Steps

ICUsteps was founded in 2005 by ex-patients, their relatives and ICU staff to support patients and their families through the long road to recovery from critical illness.

Their aims are to:

  • support patients and relatives affected by critical illness,
  • promote recognition of the physical and psychological consequences of critical illness through education of the medical profession and the general public, and
  • encourage research into treatment and the prevention of these issues.

ICUsteps is the United Kingdom's only support group for people who have been affected by critical illness and has helped many former patients, their relatives and medical staff from organisations around the world. Visit their website HERE.