Help Us, Help You

Our emergency departments are always here for you and your family when you need urgent critical care.

Emergency departments deal with genuine life-threatening emergencies, such as:

If you need urgent medical attention but it's not a life-threatening situation, you could be seen and treated faster at a number of different services available across the region:


NHS 111

NHS 111 can help if you have an urgent medical problem and you're not sure what to do.

Call NHS 111 first before going to your local A&E department, unless it is a life-threatening emergency when you should call 999.

The service is free to use and available 24 hours a day, every day of the year.

Minor Injuries

If you have a minor injury such as a sprain, strain, broken bone or minor head injury, you can also go straight to your local Minor Injury Unit (MIU) or Urgent Treatment Centre (UTC) in Yate, Hengrove or Clevedon.


Your local pharmacist can give advice and medication for ailments ranging from colds, flu and upset stomachs to urinary tract infections, threadworm, dandruff, insect bites and stings.


Self-care is perfect if your condition is something you will be able to treat at home, such as coughs, colds and common childhood illnesses.


The HANDi app aims to provide advice and support to parents and carers when your child is unwell.

The HANDI app offers simple and straightforward advice, for the following conditions in children:

  • diarrhoea and vomiting 
  • high temperature
  • 'chesty baby' illnesses, such as bronchiolitis, asthma and croup
  • 'chesty child' illnesses such as wheezing and asthma
  • abdominal pain
  • common newborn problems.

The app takes you through a series of questions about the symptoms your child is experiencing and then advises on the best course of action, whether that’s to treat at home, to make a GP appointment, or to head to A&E. 

Download the HANDi App for Android phones at Google Play.

For iPhone or iPad you can download it from the app store or iTunes, using the search term 'HANDi App'.


Coming home from hospital

If you have a loved one who is due to leave hospital there are a few simple steps you can take to help get them ready for discharge. 

  • check the date the person is due to come home
  • bring in a change of clothes
  • arrange transport or ask staff for help
  • ensure their home is ready for their return with the heating on and food in the fridge