If you have followed the link in your text message and cannot login with your correct details, we probably do not have your most up-to-date details on our system. Please contact our appointment centre on 0117 342 6888 to ensure the following is up-to-date:
There are three main reasons why you might be able to login but no letter is showing:
Go to drdoctor.thirdparty.nhs.uk/UHBW and:
You can update your contact details at drdoctor.thirdparty.nhs.uk/UHBW in the settings menu.
Login to the patient portal as usual
Text message replies will be free if you have a text message bundle with your provider otherwise you will be charged at your provider's standard rate.
You can change your digital letter setting online for free by following the link in your text messages or using drdoctor.thirdparty.nhs.uk/UHBW.
This service is currently only available in Glaucoma outpatient clinics from 8 August 2023, more clinics will begin using this service later in the year.
If you should be receiving digital letters but are not, we may not have your correct mobile number on our system. Please contact the Outpatient Appointment Centre on 0117 342 6888 to check we have your most up-to-date mobile number.
DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage your appointments while reducing costs, saving time and developing better overall experiences for patients.
To enable us to deliver this service, we give DrDoctor only enough information to provide you with these services.
DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens as certified on the NHS England Data Security and Protection Toolkit, available to view here. For more information on DrDoctor's privacy policy, visit the DrDoctor website here - https://my.drdoctor.co.uk/privacy.
Information on the Trust's privacy policy can be found on the UHBW website.